What actions can I perform on an order?

The order actions menu allows you to run certain processes quickly without having to leave the order page.




Email invoice to customer will email an invoice for this order to the customer’s email listed in the Customer information section.


Dispatch order will set the order status to Dispatched and inform the customer of this change. This should usually be done after payment has been received from the customer, however this is not mandatory and an order can be dispatched before hand. A popup box will ask you to select a courier and tracking number if applicable.


Copy Order will copy the order you are viewing in full to a new order. The new order can then be progressed and paid for as it's own new entity. This is useful for actioning a repeat of an order a customer may have made previously.


Add discount will open a pop up that allows you to manually add an existing voucher code or a custom discount to an order. Simply type in the code, or custom discount amount and click Apply. This will apply the discount to the order.




Change delivery date will 


Copy link to basket allows you to send a link to an uncommitted order that when opened by the recipient will take them to a basket of the order on your website, ready to checkout. Clicking "Copy link to basket" copies the link to your pasteboard allowing you to paste it wherever required.


Open basket in shop quickly opens up a link to view an uncommitted order in the basket stage.