What are product customisations?

Product customisations allow your customers to customise the product on offer. This is a great opportunity to create up-sells and cross-sells to increase your average basket value. Are you selling a plate? Why not add the matching dish to your basket? Selling a customisable t-shirt? Let the customer add their name and logo. All this and more can be done using product customisations.

Adding customisations to a product

To add customisations to a product, head to Products on the left hand menu, and then select the product to which you wish add a customisation. If you don't yet have any products, click here to learn how to add a product.

Click on the product that you would like to add customisations for: 

When on the product you wish to edit scroll down until you see the Product Customisations area:

Click Add Customisation, and you will see a range of fields appear:

Label

Add a unique label for your customisation, depending on what you wish the customer to do. This message can be whatever you want.

Type

On the Type dropdown you can select the type of customisation you wish to add to the product:

• Text Input
  • Allows the customer to enter a character limited line text on the product page
• Multi-line text
  • Allows the customer to enter multiple lines of text on a product page
• Pick from List
  • Allows the customer to pick from a list of pre-defined customisations set by you
• Checkbox
  • Allows a customer to use a simple checkbox to select whether they wish to add the customisation or not
• Product add-on
  • Allows a customer to add another product set by you to the product
• List of add-ons
  • This is as above with a single product add on, except the customer can select from a range of pre-determined add-ons
• File upload
  • Allows a customer to upload a file to a product
• Range
  • Allows a customer to select a number from a predetermined range set by you on a slider

Modifier Type

Modifier type is typically used for advanced price calculations when multiple customisations are being used together to create a bespoke price for a product.

In the majority of use cases, leaving this selected as Add at Start or Add at End will give you the result you desire.

• Add at Start
  • This adds the value of a particular customisation at the beginning of the sum - this is suitable for the majority of customisation use cases
• Multiply at Start
  • This adds a multiplier to the price of a particular product at the beginning of the sum
• Add at End
  • This simply adds the value of the customisation at the end of any other sums
• Multiply at End
  • This adds a multiplier to the price of a particular product at the end of the sum

How we calculate the price of a product when using multiple price multipliers at once

We take the product price and add on any "Additions to Price". Next, we add together any multipliers and subtract one, and multiply the price by this number. For example, if you have two multipliers of 1.1, the multiplier will be 1.1 + 1.1 - 1 = 1.2, which is the same as adding 20% to the price.

After that, we multiply the whole thing by the Ending Multiplier, giving you a chance to add or subtract a percentage to the final product price. At the very end, we add on any Final Additions. This is a good way to add any fixed price extras that aren't affected by the multipliers.

Price Difference

In the price difference field, simply add the value of the customisation and this will be added to the final price when added to basket. If you selected a Modifier type of "Multiply" rather than "Add" then enter a numerical value to multiply the product's base price by. For example, entering 1.1, will increase the price of the product by 10% if the customisation is added.

Removing a customisation

To remove a customisation from a product, just click the "X" icon to the right hand side of the customisation and it will be removed.

Copying customisations to another product

You can apply this to multiple products by going back to the product list, clicking the check boxes, click the red bulk actions button ("Edit 4 Products" in this example) and then click Update Customisations 

Select the product you wish to use as the base product to copy customisations from. This is tells the system to copy the customisations from that base product over to the selected products. 

Confirm the tabs are going to copy as expected, then click Confirm to complete and copy the customisations over.